FAQs – Frequently Asked Questions

Welcome to our FAQ section! Here you'll find clear and helpful answers to common queries about placing wholesale orders, shipping, payments, returns, and more.

1. Bulk Order & Shipping Queries

1.1 How do I place a bulk or wholesale order?

  1. Browse and select the products as per your requirement.

  2. Add them to your cart and proceed to checkout.

  3. Fill in your delivery address, contact details, and GST number (if available).

  4. Our team will contact you to confirm and process your order.

1.2 Is there any minimum order value or quantity?

Yes, we have a minimum order value of ₹5000 (excluding shipping and packing charges).
We do not have a fixed MOQ (Minimum Order Quantity), except for:

  • Cups & Mugs – Minimum 6 pieces per design.

  • Succulent Pots – Minimum 5 pieces per design.

Shipping & packing charges for ₹5000 order typically range between ₹1500 – ₹2500, depending on item size and weight.

1.3 Can I select specific colors for products?

Yes, you can select color preferences in your order. If a requested color is not available, our team will contact you to offer alternatives. If you do not wish to proceed with those, we will deduct the amount from the final invoice.

1.4 What if the selected product is out of stock?

If a product is unavailable, our team will connect with you to suggest similar options or inform you about restocking timelines. If you prefer not to wait, we will simply remove that item and adjust the total amount accordingly.

1.5 What are the shipping charges?

Shipping charges are based on your total order size and weight. For a ₹5000 order, estimated charges are between ₹1500 to ₹2500. Final charges are confirmed after the order is packed.

1.6 What are the packing charges?

  • Standard Packing: ₹120 per box (18–20kg capacity).

  • Custom Packing: Not available. We use only eco-friendly dry grass to securely wrap your items.

1.7 How do you pack and is it safe?

Yes, our packaging is secure. We carefully pack each item with dry grass filling inside strong boxes to ensure minimal damage during transit. Our goal is to deliver your products safely and intact.

1.8 What is the delivery timeline?

We usually dispatch your order within 1-2 working day after payment confirmation.
Delivery takes 5–7 days across most parts of India (excluding certain remote areas).

2. Payments, Refunds, and Returns (India)

How to make payment?

  1. We accept direct bank transfers.
    Account Details:

    • Name: Khurja Ceramic

    • Account No.: 50200061256141

    • Bank: HDFC Bank

    • IFSC: HDFC0000738

    • Branch: NH 91, NH Plaza, Khurja – 203131, U.P. India

2.2 Can I cancel my order?

Yes, you can cancel the order and get a full refund before we pack and dispatch your products.
Once dispatched, cancellation is not possible.

2.3 What is your return and refund policy?

As a wholesaler, we do not offer a 100% return policy. Since we deal in fragile ceramic items, you may expect up to 5 % minor breakage in transit.

If the breakage exceeds 5%, we will offer 50% value of the damaged products as a replacement in your next order.
Please note: We do not provide monetary refunds for damages.

2.4 What if products arrive damaged?

If some products get damaged in delivery, we’ll compensate with 50% worth of product value as a replacement in your next order.
**We do not offer refunds for breakage—only replacements.

2.5 What if items are missing from my package?

If any items are missing, please contact us (Call, WhatsApp) at +91-92584-33383 immediately.
Our team will verify and provide a refund or add replacement items in your next order for the missing pieces.

Need Help Fast?

Get Instant Support on Call, WhatsApp and Email

Whether you have questions about bulk ceramic orders, shipping charges, secure packaging, or anything else – our support team is just a message away.

⭐⭐⭐⭐⭐
4.9/5 Google Rating
Trusted by 220+ B2B Buyers
Fast Response | Replies within Minutes

CALL
WhatsApp Chat
Email