Faqs – Frequently Asked Questions

Please read all frequently asked question before placing bulk order (Domestic or Export).

1. How to place bulk order enquiry?

How to make an order enquiry?
  1. You can simply select products as per your requirements then place your order by clicking on “checkout” button. 
  2.  You need to provide delivery address details, and GST Number (optional)
  3. Our team will contact you, once an order is placed.
Is there any minimum quantity or order value?

Minimum Order: ₹ 5,000.

Packing and shipping charges extra

EXPORT

Minimum Order: 20' feet Container

What if we require specfic color for each product?

You can select products as per choice but our team will contact you & confirm if we don’t have ready stock for specific color design for the product otherwise we will provide alternative products.

What if selected product is not in stock?

If some product designs are not available in stock then our team will contact you for confirmation whether we can provide alternative products or will ask for some time for making the product available in stock otherwise we will deduct the amount for that product.

Shipping Charges?

We can only estimate the shipping charges until order gets confirmed.

Packing Charges?

Regular Packing:

INR 120/Box (Box weight – 18-20 kg/Box)

Truck Loading charges depend upon the order

Custom Packing: 

As per order requirment (Thermacol, Bubble Wrap, Papper cutting, Logo etc.) at extra charge

How do you pack and is it secure?

We pack items in boxes with dry grass inside to provide extra security.

Yes, we always try to make packing more secure.

What is the delivery times?

Once order is confirmed after payment, we dispatch items to the logistic partner company next day.

It might take around 5-7 days for pan India except east and some other regions).

2. Payments, Refund, Return For Sample Order (INDIA)?

How to make payment?

  1. Current Account:

    NAME: KHURJA CERAMIC
    A/C NO. : 50200061256141
    BANK: HDFC BANK
    IFSC: HDFC0000738
    BRANCH: NH 91, NH PLAZA, KHURJA – 203131, U.P. INDIA
Can we cancel the order?

Yes, you can cancel your order and get the full amount refunded but before we pack and dispatched the products.

We would not be able to cancel the order after dispatch to the logistics partner company.

What is the return and refund policy?

We are a wholesaler and we do not have enough margin to provide a 100% return policy. These are ceramic products so you might consider 5-10% breakage in delivery in some condition. (General Terms).

If parcel boxes have more than 10% damaged products then we will provide 50% replacement worth of those products in your next order.

As a wholesaler it’s hard to provide refunds for the damaged products. However we always try to compensate for the breakage in terms of replacement in your next order (50% worth of damage products).

What if we get damage products in delivery?

If products get damaged in delivery then we will provide 50% worth of products for damaged ones in your next order. (No refund, only replacement).

What if you find missing pieces?

If you find some missing product then you can contact us on +91-92584-33383. Our team will confirm the missing products then we will refund the amount for missing pieces.