Order Faqs

Faqs – Frequently Asked Questions

Please read all frequently asked question before placing bulk order (Domestic or Export).

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FAQs 

  • Minimum Order: ₹5,000
  • Damage: No refund, only replacement 
  • Weight Per Box: 15kg each
  • Delivery Time: 5-7 days (Except North East Region)
  • Packing & Shipping are excluded

Frequently Asked Questions

1. How to order?

You can place order through our wholesale business website ORDER NOW.

1.1 How to place an order?
  1. You can simply select products as per your requirements then you can check out by clicking on “BUY” button”. 
  2.  You need to provide delivery address details, then
  3.  You need to provide a GST Number or Aadhar Number for delivering items, then
  4. We have two options are enabled for checkout on website. 1 – bank transfer, 2 – online payment gateway, You can place order by selecting either option.

Bank Transfer Option: Once an order is placed, we will ask to make payment through Bank transfer, Google Pay, PayTM, Phonepe, etc.

We usually ask for payment through WhatsApp for “bank transfer option”, once an order is placed.

1.2 Is there any minimum order quantity for each product?

We don’t have any minimum quantity restriction in the ceramic pot category but we do have a minimum quantity for products in some categories and it is mentioned on the product page.

1.3 What if we require specific color design for each product?

You can select products as per choice but our team will contact you & confirm if we don’t have ready stock for specific color design for the product otherwise we will provide alternative products.

1.4 What if specific product design is not available in stock?

If some product designs are not available in stock then our team will contact you for confirmation whether we can provide alternative products or will ask for some time for making the product available in stock otherwise we will deduct the amount for that product.

2. Shipping, Packaging & Delivery?

We deliver products through the logistic company (Safexpress & Local supplier transports). *Depends upon order value or order quantity.

2.1 How to calculate shipping charges?

We can only estimate the shipping charges until product boxes get weighted by the logistic company.

Approx Estimate

For minimum order 5,000

Shipping charges would be approx 1500-1800, totally depends upon products weight. (It may vary).

2.2 What are the shpping options availabale for large orders?

We can provide part truck or full truck load for large orders,

Charges: For Part Truck Load

Per Box  (Depend upon on location)

Charges: For Full Truck Load

We can provide best rates for full truck load. (As per location)

2.3 What are the packing charges?

Regular Packing:

INR 120/Box (Box weight – 15-17 kg/Box)

Custom Packing: 

As per order requirment (Thermacol, Bubble Wrap, Papper cutting, Logo etc.)

2.4 How do you pack and is it secure?

We pack items in boxes with dry grass inside to provide extra security.

Yes, we always try to make packing more secure.

2.5 What are delivery terms?

Once order is confirmed after payment, we dispatch items to the logistic partner company next day.

It might take around 5-7 days for pan India except east and some other regions).

3. Payments, Refund, Return?

You can pay through various online payment modes and you can find your answers regarding refund and return below.

3.1 How to make payment?
Google Pay, PayTM, Phonepe & UPI
Avinash – 8218258721

Current Account:

Name: KHURJA CERAMIC
A/C No. : 50200061256141
Bank: HDFC Bank
IFSC: HDFC0000738
Branch: NH 91, NH Plaza, Khurja – 203131, U.P. India

Paying through website:

If you pay through payment gateway enabled on our website then you have to pay additional 1.5-2% for third party payment gateway provider.

3.2 Can we cancel the order?

Yes, you can cancel your order and get the full amount refunded but before we pack and dispatched the products.

We would not be able to cancel the order after dispatch to the logistics partner company.

3.3 What is the return policy?

We are a wholesaler and we do not have enough margin to provide a 100% return policy. These are ceramic products so you might consider 5-10% breakage in delivery in some condition. (General Terms).

If parcel boxes have more than 10% damaged products then we will provide 50% replacement worth of those products in your next order.

3.4 What is the refund policy?

As a wholesaler it’s hard to provide refunds for the damaged products. However we always try to compensate for the breakage in terms of replacement in your next order (50% worth of damage products).

3.5 What if we get products damaged in delivery?

If products get damaged in delivery then we will provide 50% worth of products for damaged ones in your next order. (No refund, only replacement).

3.6 What if you find missing products as per order?

If you find some missing product then you can contact us on +91-92584-33383. Our team will confirm the missing products then we will refund the amount for missing pieces.

Export Faqs

Frequently asked questions regarding export fulfilment orders

1. Requirments

  • Importer with license: You will have to need a license to import from India and clear customs with certificated documents (Bill of Lading, Invoice, etc) that we provided after we ship cargo to your country.
  • Importer without license: You will have to find a professional customs broker in your country before you import from India, who can clean customs for you with certificated documents (Bill of Lading, Invoice, etc) that we provided after we ship cargo to your country.

2. Process

  • Send Quotations – Send us product photos and quantity/value that you want to import from India through our online portal – KHURJA CERAMIC
  • We will provide compitive price quote for required product/s. (Order)
  • You need to confirm the price.
  • We will provide Proforma Invoice
  • Confirm your shipping method.
  • We will confirm the shipping rate with you. (rate vary depending on different shipping methods).
  • We will make an Invoice (as per terms) for you to transfer payment to us.
  • We will start ordering, producing, collecting, inspection and shipping.

3. Cost & Charges

Your total cost for importing from India (Shipping By Sea):

  • Products payment: the total value of products that you import.
  • Inland charge: from our warehouse to loading port in India
  • Shipping charge: from India port to discharge port.
  • Customs Clearance: paid by you in your country.
  • Import Duty: paid by you in your country.

3. Private label or customized products

WhatsApp or Email us three necessary details for Private label or customized products.

  1. Product description.
  2. Product photo.
  3. Order quantity.

4. Shipping method

1. Ocean Shipping: 
Charged by CBM, Please confirm with us if you can clear customs after LCL or FCL arrives at your country seaport. The shipping charge will be relatively low.
NOTE: If yes, confirm with us your city name and CBM, so we could quote you an accurate shipping charge.
 
2. Air Shipping:
Charged by KG. Please confirm with us your address, postcode, consignee name, cellphone, total package, package dimension, total kgs.
NOTE: You could either choose to clean customs by yourself when goods arrive at the airport or let us clean customs for you, the charge will vary depending on different choices.
 

5. Shipping Cost

There are 2 charges for shipping from India to your country, one is inland charge, the other is the shipping charge.
 
1. Inland charge:
Charge from Khurja city to ICD, and ICD to shipping port
For example, when we collect all cargo in our warehouse facility in Khurja, then we send cargo to the nearest ICD, ICD to shipping port
To sum up, the loading seaport will be confirmed according to cargo location.
 
2. Shipping charge is based on:
Product details, CBM, Weight, Carton box
Consignee contact information: Full address, mobile, and consignee name.
Please WhatsApp or Email us the above key information, then we are able to quote you an accurate shipping charge.