Payments, Refunds, and Returns
You can make payments through various online modes. Find clear answers below regarding our refund, return, and cancellation policies:
1. Can I Cancel My Order?
- Yes, you can cancel your order and receive a full refund, but only if the order has not yet been packed or dispatched.
- Once the order has been handed over to our logistics partner, cancellation is not possible.
2. What Is Your Return Policy?
- We are a wholesaler, and due to lower margins, a 100% return policy is not available.
- As ceramic products are delicate, a 5% minor breakage during delivery is considered normal (general terms).
- If more than 5% of the products in a parcel are damaged, we offer 50% replacement value for the damaged goods, adjusted in your next order.
3. What Is Your Refund Policy?
- Being a wholesale business, we do not offer refunds for damaged products.
- Instead, we compensate through replacements worth 50% of the value of damaged items in your next purchase.
4. What If Products Arrive Damaged?
- If your delivery contains damaged items, we will provide 50% replacement value of the broken products in your next order.
- Note: We offer replacement only, not cash refunds.
5. What If Items Are Missing from My Package?
- If you notice missing items, please contact us immediately at +91-92584-33383.
- After verification by our support team, we will refund the amount for the missing products.
✅ Need Assistance?
Our support team is available for quick help. Call or WhatsApp us at +91-92584-33383.
